Privacy Policy for SMS Messaging
Last updated: 10/31/2025

1. Introduction
The French Estate (“we,” “us,” “our”) values your privacy. This policy explains how we collect, use, share, and protect information when you provide your mobile phone number and receive SMS (text) messages from us through the Grasshopper system.

2. Information We Collect
We may collect:

  • Your mobile phone number when you opt-in to receive SMS messages.

  • Your name or other identifiers if you provide them in connection with your mobile number.

  • Usage metadata related to your SMS interactions (for example: date/time stamps, message content, opt-in/opt-out status).

  • If you use linked services or replies, we may collect additional information you provide in those messages.

3. How We Use Your Information
We use this information to:

  • Send you SMS messages that you’ve opted in for (e.g., venue updates, booking confirmations, event reminders, décor rental offers, etc.).

  • Manage your subscription/preferences (opt-in, opt-out).

  • Improve our communication services and respond to your requests or feedback.

  • Comply with legal, regulatory, or carrier‐specific requirements for SMS messaging.

4. Consent, Opt-In & Opt-Out

  • By providing your mobile number and opting in (by checking a box, replying a keyword, or otherwise giving consent), you agree to receive SMS messages from The French Estate at that number.

  • Message frequency may vary based on your interactions. Standard message and data rates may apply.

  • To stop receiving SMS messages, you can reply STOP, UNSUBSCRIBE, or a similar key word we specify in the text. After you do so, we will send a confirmation message and then remove you from further promotional SMS messages (though you may still receive service-related messages, subject to your relationship with us).

  • For help or more information you can reply HELP or contact us at [insert email/phone].

5. Data Sharing & Third Parties

  • We do not transfer, share, or disclose your personal information to any external organizations under any circumstances, even with your consent. We have strict policies and technical measures in place to prevent any unauthorized sharing of your data.

  • We may share your information with trusted third-party service providers (including Grasshopper or other technical vendors) to facilitate the SMS service (e.g., message delivery, support services). These providers are bound by contractual obligations to protect your information and only use it for the purposes we permit.

  • We may disclose information if required by law or to protect rights, property or safety.

6. Data Retention
We retain your mobile and SMS opt-in/out status, message metadata, and communications as long as reasonably necessary for your participation in the SMS program, to comply with legal or regulatory obligations, or to protect our business. When no longer needed, we will securely delete or de-identify your data.

7. Security
We take commercially reasonable measures to protect your information from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, so we cannot guarantee absolute security.

8. Your Rights
Depending on your jurisdiction you may have rights to access, correct, delete or restrict processing of your personal information. To exercise such rights or for questions, please contact us at [insert contact information].

9. Children’s Privacy
Our SMS communications are not targeted to children under 13. We do not knowingly collect mobile numbers from persons under the age of 13 for SMS messaging.

10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on our website and update the “Last updated” date. Your continued participation in our SMS program after the changes constitutes your consent to the updated policy.

11. Contact Us
If you have any questions or concerns about this policy or our SMS communications, please contact us at…

contact:
The French Estate
248 S. Batavia Street, Orange, CA 92868
Email: info@thefrenchestate.com
Phone: 714-997-5038

12. Message Types: You will receive account alerts and promotional messages related to our services.

13. Help Instructions: For help, reply HELP or a similar keyword we specify in the text.